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(URGENT) Issue with the extra-fields module
November 29, 2018
10:35 am
David Pinneau
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November 29, 2018
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Dear all,

It seems that I have a problem with the Extra-fields module on my website.

Indeed, when the user fills in a "Select" field, the changes on the form save, but when they come back in editing, the data filled in before disappear/are not there, whereas the info are in the database.

I need help please. It's urgent, I use this module on a website with a large community.

David

November 30, 2018
8:38 am
AWPCP Support
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September 4, 2013
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Hi David Pinneau,

Thanks for your post. Sorry that you ran into issues with this!

We are happy to help troubleshoot this issue with you. Can you tell me a bit more?
- What version of WP are you running here?
- What exact version of AWPCP?  (number, please)
- What exact version of any other AWPCP Modules? (number, please)
- Can you please send a link to the affected site? 
- Can you please provide screenshots of the error you are seeing?

We should also do a check for theme and plugin conflicts. Theme and plugin conflicts are very common in WordPress, and a conflict test is used to help determine the cause of the issue. Please conduct the test and let me know the results. Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how.....conflicts/

That will help us troubleshoot the issue a little faster. Please let me know. 

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