August 9, 2013
Dear Support Team,
I am having some technical problems since my upgrade to the new AWPCP version 4.0.2.
- AWPCP Coupons Module is causing a critical error when I try to renews ads.
- After activation of an ad the ad still appears to be deactivated in the backend but shows on the frontend website (however, without the image).
Could you please check and get back to me with a solution?
I am using following versions:
AWPCP Version 4.0.2
AWPCP BuddyPress Module Version 4.0.3
AWPCP Coupons Module Version 4.0.1
AWPCP Extra Fields Module Version 4.0.2
AWPCP RSS Feeds Module Version 4.0.1
All modules show as up to date in the wordpress admin panel. As I am running the AWPCP on a live site, I appreciate a quick solution.
Thanks a lot for a brief feedback and kind regards
September 4, 2013
I'm sorry to hear that you ran into issues with this! Have you tried a conflict test to rule that out? Theme and plugin conflicts are very common in WordPress, and a conflict test is used to help determine the cause of the issue. Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how.....conflicts/
If you have tried that and have no results, I'd like to have a developer take a look here. Can we please get WP admin and FTP credentials to your site to look into this further?
We need the following information to debug the issue:
– A link to this forum thread
– WP admin username
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address
Please be sure that the FTP credentials are ones:
- That point to the WordPress install on the server
- That have full READ and WRITE access to that folder
- That do NOT HAVE UPLOAD restrictions
If we receive credentials that don't match these requirements, it will increase the time we require to debug and repair the issue.
Before you send this information, we strongly recommend that you perform a full site and database backup. We cannot be responsible for a site's contents if this basic admin operation is not performed.
Contact us with a link to this forum thread and that information here: https://awpcp.com/contact/
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