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Server timeout errors when activating Region Control Module
April 17, 2019
3:17 pm
Mark
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March 11, 2019
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I'm getting numerous timeout errors which I have traced to the Regions Control module. Once I disable the plugin manually by renaming the plugin folder, the problem goes away. Further, the WP HealthCheck reports no error before activation, but afterward it reports the following errors:

- REST API request failure, cURL error 28: operation timed out

- A plugin has prevented updates by disabling wp_version_check()

- prevention of wp_version_check()

- Loopback request failed, cURL error 28: operation timed out

I'm also getting 504 gateway timeout errors and 405 method not allowed errors. I cannot install, update, or remove other plugins without that happening. Again, these go away once the Region Control Module plugin is disabled. Please advise.

April 19, 2019
5:56 pm
AWPCP Support
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Hi Mark,

Thanks for your post. Sorry that you ran into issues with this!

We are happy to help troubleshoot this issue with you. Can you tell me a bit more?
- What version of WP are you running here?
- What exact version of AWPCP?  (number, please)
- What exact version of any other AWPCP Modules? (number, please)
- Can you please send a link to the affected ad? 
- Can you please provide screenshots of the error you are seeing?

We should also do a check for theme and plugin conflicts. Theme and plugin conflicts are very common in WordPress, and a conflict test is used to help determine the cause of the issue. Please conduct the test and let me know the results. Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how.....conflicts/

That will help us troubleshoot the issue a little faster. Please let me know. 

April 19, 2019
10:35 pm
Mark
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March 11, 2019
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Thanks for your reply. Here is the info you requested:

WP version: 5.1.1

AWPCP version: 3.9.5

AWPCP Region Control version: 3.6.11

There is no affected Ad and appearance is normal--the problem affects the Dashboard plugin page, making it difficult to add, remove, activate, and deactivate other plugins. I have uploaded screen captures of HealthCheck errors and 405 errors. 

Using the link you gave me, I followed instructions for checking Theme and Plugin conflicts and no conflicts were found. It appears to be a bug within the module.

screencap1.pngImage Enlargerscreencap2.pngImage Enlarger

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April 22, 2019
8:30 am
AWPCP Support
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Hi Mark,

Thanks for that information. I'd like to have a developer take a look here. Can we please get WP admin and FTP credentials to your site to look into this further?

We need the following information to debug the issue:
– A link to this forum thread
– WP admin username
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address

Please be sure that the FTP credentials are ones:
- That point to the WordPress install on the server
- That have full READ and WRITE access to that folder
- That do NOT HAVE UPLOAD restrictions

If we receive credentials that don't match these requirements, it will increase the time we require to debug and repair the issue.

Before you send this information, we strongly recommend that you perform a full site and database backup.  We cannot be responsible for a site's contents if this basic admin operation is not performed.

Contact us with a link to this forum thread and that information here: https://awpcp.com/contact/

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