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Restricted Categories Problems
February 27, 2019
10:28 pm
serum
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April 30, 2018
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Hi There,

Just a couple of issues we have encountered with this plugin:

1. We have applied it to a category sucessfully, however when you access via the fron end and accept the discllaimer, it redirects to:

/awpcp/restricted-categories/accept-user-disclaimer/ rather than the category page.

2. We cannot unapply the restriction on some categories.

February 28, 2019
6:25 am
AWPCP Support
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Hi serum,

Thanks for your post. Sorry that you ran into issues with this!

Those two things definitely shouldn't be happening, but I couldn't reproduce the issues on my test site.

That said, we are happy to help troubleshoot this issue with you. Can you tell me a bit more?
- What version of WP are you running here?
- What exact version of AWPCP?  (number, please)
- What exact version of any other AWPCP Modules? (number, please)
- Can you please send a link to the affected site? 

We should also do a check for theme and plugin conflicts. Theme and plugin conflicts are very common in WordPress, and a conflict test is used to help determine the cause of the issue. Please conduct the test and let me know the results. Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how.....conflicts/

That will help us troubleshoot the issue a little faster. Please let me know. 

March 3, 2019
9:28 pm
serum
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April 30, 2018
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WP 5.1
AWPCP Version 3.9.4 
AWPCP BuddyPress Module 3.6.10
AWPCP Coupons Module 3.6.4
AWPCP Featured Ads Module 3.6.2
AWPCP Fee Per Category Module 3.6
AWPCP Region Control Module 3.6.11
AWPCP Restricted Categories module 3.6.2

https://thehotlist.com.au

March 4, 2019
9:07 am
AWPCP Support
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Hi serum,

Thanks for that information. Can you please update AWPCP to 3.9.5 and see if that helps? I know we released a fix for this recently. Also, did you try the conflict test? Please let me know.

March 4, 2019
4:45 pm
serum
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April 30, 2018
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Thanks for the reply, no luck however.

I have updated AWPCP to the latest version and tested.I can now deselect some of the sub categories that the region restrictions were applied to, however the top level category always displays as ticked.

Whether showing as ticked or not, the restriction doesnt seem to work.

Have also tried the plugin and theme conflict tests. The results were the same.

March 5, 2019
9:11 am
AWPCP Support
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Hi serum,

Thanks for letting me know. After you updated, did you clear your cache as well? Best to test it in a private browsing window to get an uncached version of the site. 

If that's not the issue, I'd like to have a developer take a look here. Can we please get WP admin and FTP credentials to your site to look into this further?

We need the following information to debug the issue:
– A link to this forum thread
– WP admin username
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address

Please be sure that the FTP credentials are ones:
- That point to the WordPress install on the server
- That have full READ and WRITE access to that folder
- That do NOT HAVE UPLOAD restrictions

If we receive credentials that don't match these requirements, it will increase the time we require to debug and repair the issue.

Before you send this information, we strongly recommend that you perform a full site and database backup.  We cannot be responsible for a site's contents if this basic admin operation is not performed.

Contact us with a link to this forum thread and that information here: https://awpcp.com/contact/

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