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Problem with AWPCP Custumer/Subscriber in the Backend View

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Problem with AWPCP Custumer/Subscriber in the Backend View

January 5, 2020
8:44 am

Cyberhunter

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January 5, 2020

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Hello,

i've got a problem with the user backend view.
If "Enable User Ad Management Panel" is activated, than see more Issues in der Backend View.
Can you help me? Wher is the problem in the configuration?

Thanks for your support

Attachments

backend.jpg (48 KB)
backend-active-1.JPG (18 KB)

January 6, 2020
7:34 am

AWPCP Support

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September 4, 2013

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Hi Cyberhunter,

Thanks for your post. I'm sorry to hear that you ran into issues with this!

We are happy to help troubleshoot this issue with you. Can you tell me a bit more?
- What version of WP are you running here?
- What exact version of AWPCP? (number, please)
- What exact version of any other AWPCP Modules? (number, please)
- Can you please send a link to the affected site?

We should also do a check for theme and plugin conflicts. Theme and plugin conflicts are very common in WordPress, and a conflict test is used to help determine the cause of the issue. Please conduct the test and let me know the results. Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how.....conflicts/

Before doing a conflict test, it is a best practice to take a backup of your site before beginning or to do the test on a staging site, in case any settings are changed during the process.

That will help us troubleshoot the issue a little faster. Please let me know.

January 10, 2020
2:58 am

Cyberhunter

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January 5, 2020

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I have 2 installation from WP and AWPCP, 1 develop and 1 production sites.

all sites PHP 7.2

##########

WP and AWPCP Develop Installation: new installation

http://vivaristik4you.it-websolution.net

WordPress 5.3.2 running Twenty Twenty theme.

Plugins: only AWPCP Version 4.0.8.1

#########

WP and AWPCP and Featured Ads Module on production site:

https://vivaristik4you.de

WordPress 5.3.2 running Seos Blue theme.

Plugins:

Plugin	Version
Advanced Ads	1.16.1
Advanced noCaptcha & invisible Captcha	5.6
Another WordPress Classifieds Plugin (AWPCP)	4.0.8.1
Antispam Bee	2.9.1
AWPCP Featured Ads	4.0.6
Broken Link Checker	1.11.10
BuddyPress	5.1.2
Contact Form 7	5.1.6
Cookie Notice	1.2.50
Hupso Share Buttons for Twitter, Facebook & Google+	4.5.0
Limit Login Attempts Reloaded	2.10.0
Loco Translate	2.3.1
MetaSlider	3.15.3
PayPal Buy Now Button	1.7.2
Profile Builder	3.0.7
Profile Builder - Customization Toolbox Add-On	1.0.4
Profile Builder - GDPR Communication Preferences	1.0.1
Regenerate Thumbnails Advanced	2.1.0
Simple Banner	2.1.3
Smash Balloon Custom Facebook Feed	2.12.3
SSL Insecure Content Fixer	2.7.2
Statify	1.6.3
WP Maintenance Mode	2.2.4
WPForms Lite	1.5.7

Thanks for your support

January 10, 2020
9:15 am

AWPCP Support

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Hi Cyberhunter,

Thanks for that. That's odd if you get that while running no other plugins and using the TwentyTwenty theme. I'd like to have a developer take a look here. Can we please get WP admin and FTP credentials to your site to look into this further?

We need the following information to debug the issue:
– A link to this forum thread
– WP admin username
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address

Please be sure that the FTP credentials are ones:
- That point to the WordPress install on the server
- That have full READ and WRITE access to that folder
- That do NOT HAVE UPLOAD restrictions

If we receive credentials that don't match these requirements, it will increase the time we require to debug and repair the issue.

Before you send this information, we strongly recommend that you perform a full site and database backup. We cannot be responsible for a site's contents if this basic admin operation is not performed.

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