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Paypal payment in core plugin not verifying
February 13, 2019
6:30 am
Ben
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February 13, 2019
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Hi, 

I have just installed your plugin on Chinatefler.com and it looks great. After working through and solving some minor problems with the city field loading and the images not uploading due to a conflict all is well with the exception of paid ads. Paid adverts using the core paypal system successfully work and process but the user gets stuck on part '7. Payment' of the place ad page. I have already tested for plugin conflict. Are you aware of anything else that could be causing the IPN not to get back to the page and verify? Any advice you could give would be much appreciated. Many thanks, Ben.  

February 13, 2019
7:17 am
AWPCP Support
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Hi Ben,

Thanks for your post. I'm not aware of any issues with our PayPal plugin right now, as this is the first I've heard of the problem. Can you check to be sure that you aren't using test credentials on the site? Also, what versions are you running here? 

Please let me know.

February 14, 2019
4:44 am
Ben
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February 13, 2019
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Hi AWPCP support,

Thanks for the rapid reply, the version is 3.9.5. It was upgraded from an older version when i installed it and it told me it needed to add some database tables to update. But it now registers as 3.9.5 and i assume its now up to date. 

Regarding the paypal i believe i had the same problem years ago when i tried this plugin. Everything else works fine and the site redirects to paypal for checkout and even successfully returns to the place ad page once payment is completed. The problem then is that it can never verify the payment presumably through an ipn handshake. does this normally go through for most users? 

I can confirm that i am not using test credentials and to be certain the cache has been flushed and the £1 real transactions that i have now done 3 times to myself have all resulted in the process being stuck at the same payment processing page.  

Not sure if hosting has an effect but its on a godaddy managed wordpress server- it has always worked fine for all other wordpress plugins. I hope this helps, many thanks for your assistance. 

February 14, 2019
10:28 am
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Hi Ben,

Thanks for that information. I don't think the hosting would play a part here and it sounds like you've done everything right here. I'd like to have a developer take a look. Can we please get WP admin and FTP credentials to your site to look into this further?

We need the following information to debug the issue:
– A link to this forum thread
– WP admin username
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address

Contact us with a link to this forum thread and that information here: https://awpcp.com/contact/

February 14, 2019
1:54 pm
Ben
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Thanks, I've just sent all of that via the link you provided. Let me know if you need anything else.

Ben

February 14, 2019
4:19 pm
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Thank you, Ben. 

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