August 21, 2019
September 4, 2013
I'm sorry to hear that you ran into issues with this! It's an issue that a few sites have run into but there doesn't seem to be a pattern as to why it's happening.
I'd like to have a developer take a look here. Can we please get WP admin and FTP credentials to your site to look into this further?
We need the following information to debug the issue:
– A link to this forum thread
– WP admin username
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address
Please be sure that the FTP credentials are ones:
- That point to the WordPress install on the server
- That have full READ and WRITE access to that folder
- That do NOT HAVE UPLOAD restrictions
If we receive credentials that don't match these requirements, it will increase the time we require to debug and repair the issue.
Before you send this information, we strongly recommend that you perform a full site and database backup. We cannot be responsible for a site's contents if this basic admin operation is not performed.
Contact us with a link to this forum thread and that information here: https://awpcp.com/contact/
February 8, 2014
September 4, 2013
Thank you for posting here. I'm sorry to hear that you ran into issues with this!
Unfortunately, there hasn't been any consistency with the issues that people are running into here, so we don't have a fix just yet. However, if you'd like to send us credentials, I'd be happy to get a developer to take a look here.
Send the same information described above if you'd like us to take a look.
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