September 9, 2019
I am running WP version 5.2.3-en_AU and AWPCP version 4.0.5
Since I recently uploaded the new AWPCP version, I am having trouble getting New ads to appear on the website. I am the Admin for the website and the only person to create and publish ads. Ads are free.
In the Classified listing it shows these ads are "Incomplete" in the top summary, and each individual ad has a "Published date" and is "Active".
The reply email address is my own.
It would be appreciated if I could be advised what I need to do to fix this problem.
September 4, 2013
Thank you for your post. I'm sorry to hear that you ran into issues with this!
We are happy to help troubleshoot this issue with you. Can you tell me a bit more?
- What version of WP are you running here?
- What exact version of AWPCP? (number, please)
- What exact version of any other AWPCP Modules? (number, please)
- Can you please send a link to the affected ad?
- Can you please provide screenshots of the error you are seeing?
We should also do a check for theme and plugin conflicts. Theme and plugin conflicts are very common in WordPress, and a conflict test is used to help determine the cause of the issue. Please conduct the test and let me know the results. Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how.....conflicts/
Before doing a conflict test, it is a best practice to take a backup of your site before beginning or to do the test on a staging site, in case any settings are changed during the process.
That will help us troubleshoot the issue a little faster. Please let me know what you find.
September 9, 2019
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