Image Rotation | Support Questions | Support Forum

A A A

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Image Rotation
October 22, 2018
9:16 am
Mandy Janes
Member
Members
Forum Posts: 6
Member Since:
September 18, 2018
sp_UserOfflineSmall Offline

We are still experiencing issues with images not rotating correctly. This is a big problem as we want our users to be able to upload from mobile without having to edit their images every time. Can you please correct? Or let me know if there is a known fix through another plugin? I know there are plenty of exif/ios related plugins for the WP media gallery, but nothing seems to work with your upload system. Please help because this is a major bug.

October 22, 2018
10:27 am
Mandy Janes
Member
Members
Forum Posts: 6
Member Since:
September 18, 2018
sp_UserOfflineSmall Offline

does this provide any insight?

 

https://craftycoding.co.uk/gravity-forms-mobile-image-rotation-problem-hack/

 

I know GF uses a similar media upload function

October 22, 2018
11:36 am
Mandy Janes
Member
Members
Forum Posts: 6
Member Since:
September 18, 2018
sp_UserOfflineSmall Offline

Also found this, perhaps there is a way to implement?

 

https://blueimp.github.io/JavaScript-Load-Image/

October 22, 2018
11:39 am
AWPCP Support
Moderator
Members

Moderators
Forum Posts: 5202
Member Since:
September 4, 2013
sp_UserOfflineSmall Offline

Hi Mandy Janes,

I'm sorry that you are running into issues with this. I cannot reproduce this issue on my test site, unfortunately. I have pasted below a screenshot of what my images look like when I post an ad with a mobile phone. 

 

bbqlS05.jpgImage Enlarger

 

Have you tried a conflict test? Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how.....conflicts/

Please let me know.

October 22, 2018
1:05 pm
Mandy Janes
Member
Members
Forum Posts: 6
Member Since:
September 18, 2018
sp_UserOfflineSmall Offline

Yes,

I've deactivated all plugins and switched themes and the problem persists. I've also tried on both Android and iphones

October 23, 2018
6:46 am
AWPCP Support
Moderator
Members

Moderators
Forum Posts: 5202
Member Since:
September 4, 2013
sp_UserOfflineSmall Offline

Hi Mandy Janes,

Thanks for checking that. If you are running the latest modules of AWPCP and any premium plugins, this shouldn't be an issue.

I'd like to have a developer take a look here. Can we get access to the site? We need the following information to debug the issue: 
- WP admin username
- WP admin password
- WP login URL
- FTP username
- FTP password
- FTP servername/IP address

Contact us with a link to this forum thread and that information here: https://awpcp.com/contact/

October 24, 2018
8:52 am
kimharp
Member
Members
Forum Posts: 22
Member Since:
November 18, 2014
sp_UserOfflineSmall Offline

We have been having the same image rotation issue for years and it's been discussed here before. It's very frustrating for both us and our customers. I'd love to see a fix for this!

October 24, 2018
1:11 pm
AWPCP Support
Moderator
Members

Moderators
Forum Posts: 5202
Member Since:
September 4, 2013
sp_UserOfflineSmall Offline

Hi kimharp,

We'll work with you to get this addressed. We appreciate your patience. 

October 25, 2018
6:29 pm
Mandy Janes
Member
Members
Forum Posts: 6
Member Since:
September 18, 2018
sp_UserOfflineSmall Offline

Yes, your plugin is great otherwise. But the upload of photos is integral at this point due to common usage. I'll send you my creds this evening. Pretty much ALL our users will be taking mobile photos.

November 4, 2018
12:11 pm
kimharp
Member
Members
Forum Posts: 22
Member Since:
November 18, 2014
sp_UserOfflineSmall Offline

Any more thoughts about the image rotation issue? We continue to get customer complaints about this. We'd love to find a solution. 

November 5, 2018
8:52 am
AWPCP Support
Moderator
Members

Moderators
Forum Posts: 5202
Member Since:
September 4, 2013
sp_UserOfflineSmall Offline

Hi kimharp,

Thanks for following up here. My last email to you requested a conflict test. I will re-send it in case you need that information again. 

November 5, 2018
9:13 am
kimharp
Member
Members
Forum Posts: 22
Member Since:
November 18, 2014
sp_UserOfflineSmall Offline

Thanks, please see my email response. I'm asking about image rotation in this thread. Users are unable to edit images, so this is not a conflict issue. This problem has been mentioned here before. As the OP of this thread points out, your plugin is great otherwise, but the image rotation issue is a big problem. Can AWPCP address this issue?

November 5, 2018
9:28 am
AWPCP Support
Moderator
Members

Moderators
Forum Posts: 5202
Member Since:
September 4, 2013
sp_UserOfflineSmall Offline

Hi kimharp,

Thanks for following up here. I am unable to reproduce the issue with a default WordPress theme, so I have asked for more clarification via email. 

Forum Timezone: America/Denver

Most Users Ever Online: 163

Currently Online:
15 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Johnny B: 140

godie: 120

kerdezo: 99

laburke: 94

NAIN KHAN: 93

salvig67: 84

rude: 72

purplepaula: 72

WAYTOBAYWTB52: 71

gery: 71

Member Stats:

Guest Posters: 31

Members: 37864

Moderators: 2

Admins: 2

Forum Stats:

Groups: 1

Forums: 4

Topics: 6942

Posts: 30939

Newest Members:

Karin Bandarq, ubugitof, digi, Patty, pirin, tennillle, caramenggugurkanjanin, siyanda, Biruqq, Jheyson

Moderators: awpcp: 7530, AWPCP Support: 5202

Administrators: wpengine: 0, awpcp: 298

Skip to toolbar