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January 9, 2019
12:12 pm
CamTrader
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January 9, 2019
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classifieds are working fine on the site except when a user clicks the link to enlarge the photos.  The lightbox pops up, but it is blank (white) with no enlarged image.

 

Example here

 

I have disabled caching for the Show Ad page , so that is not the problem.  Any ideas?Blank-Enlarge-Image.JPGImage Enlarger

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January 9, 2019
1:06 pm
CamTrader
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Turns out it might be a plugin issue with Redux Framework.  Once that is deactivated, the pop-up full size version of the image appears.... though 1 time only.  If I click a second time, the blank page appears again.

January 9, 2019
1:10 pm
CamTrader
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January 11, 2019
9:01 am
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Hi CamTrader,

Thank you for posting here. Sorry that you ran into issues with this!

We are happy to help troubleshoot this issue with you. Can you tell me a bit more?
- What version of WP are you running here?
- What exact version of AWPCP?  (number, please)
- What exact version of any other AWPCP Modules? (number, please)

We should also do a check for theme and plugin conflicts. Theme and plugin conflicts are very common in WordPress, and a conflict test is used to help determine the cause of the issue. Please conduct the test and let me know the results. Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue: http://awpcp.com/forum/faq/how.....conflicts/

That will help us troubleshoot the issue a little faster. Please let me know. 

January 14, 2019
3:28 pm
CamTrader
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Thank you for the response.

AWPCP Version 3.9.3

AWPCP RSS Feeds Module Version 3.6.2 

WordPress 5.0.3 running Listingpro Theme

 

I did a thorough plugin and theme conflict test and have determined that there is NO theme conflict as the issue happens with WP Twenty nineteen theme.

Turns out, the problem IS a plugin conflict with: 

ADS PRO – Multi-Purpose WordPress Ad Manager
Activate | Delete | Translate
Premium Multi-Purpose WordPress Ad Plugin - Create Incredible Good Ad Spaces!
Version 4.2.74 | By Scripteo | Visit plugin site

For some reason the plugin ads image size info to the image path:

 

Eg  yoursite.com/wp-content/uploads/awpcp/thumbs/theimage.jpg&width=617&height=312

Its the '&width=617&height=312" that messes up awpcp and can't show the image, because it can't find it.

January 15, 2019
8:52 am
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Hi CamTrader,

Thanks for that information - that is very helpful. 

Because AWPCP works on its own and the conflict happens when you activate the other plugin, this is something where the Ads Pro plugin is interfering with us and this issue needs to be raised with the support team for that plugin.  We are happy to help with AWPCP issues, but resolving a conflict with a 3rd party plugin is something that they'll need to assist with since we don't know their code.

Please try that and let me know if you run into more issues.

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