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Cannot get the Featured Ad plugin to work.
January 10, 2019
8:20 pm
Jude G
New Member
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Forum Posts: 1
Member Since:
January 10, 2019
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Hello, 

I have uploaded the Featured Ad plugin but cannot get it to work at all. I followed the steps in the install instructions and on the awpcp website. I have deactivated all non-awpcp plugins and have tested with multiple themes. I've also set up a fee plan for Featured Ads and made sure "This is a plan for featured ads" is checked. I've tested by posting a new ad and also trying to manually make it a featured ad in the WP admin panel. Despite all this, the ads marked as featured are not highlighted in anyway and do not show up in the featured ad widget. Please help, thank you.

I tested on the following themes with all but acpcp plugins deactivated: Twenty Ten, Twenty Eleven, Twenty Seventeen, and Twenty Nineteen.

I'm currently on:

WP version: 5.0.3

AWPCP version: 3.6.2

Featured Ad version: 3.9.3

January 11, 2019
9:00 am
AWPCP Support
Moderator
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Forum Posts: 5336
Member Since:
September 4, 2013
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Hi Jude G,

Sorry that you ran into issues with this! It sounds like you've done all of the requisite testing here, so I'd like to have a developer take a look here. Can we please get WP admin and FTP credentials to your site to look into this further?

We need the following information to debug the issue:
– A link to this forum thread
– WP admin username
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address

Contact us with a link to this forum thread and that information here: https://awpcp.com/contact/

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