August 6, 2019
I am having trouble upgrading to version 4.0. When I select 'upgrade' in one place the screen doesn't do anything. When I go to the plug-in and update from there, it said it upgraded successfully, but then when I go to view my classifieds there is nothing there. I reload to the previous version but then it upgrades by itself to version 4.0. If I can't get 4.0 to work, can I stay at the previous version and if so, how do I keep it at that version without it trying to upgrade by itself?
September 4, 2013
Thank you for your post. I'm sorry to hear that you ran into issues with this! We are happy to help you with this. There will be a new version of the plugin going out this evening, so I would recommend upgrading to that when you see it and trying things again. If that doesn't work, just let me know and we'll work with you on getting that sorted out.
We are recommending that everyone work through the issues with the 4.x version of the plugin, as older versions will be phased out and no longer supported. If you have a backup of your site and can restore that, then feel free to do that if you'd like.
If you'd like us to take a look now, can we please get WP admin and FTP credentials to your site to look into this further?
We need the following information to debug the issue:
– A link to this forum thread
– WP admin username
– WP admin password
– WP login URL
– FTP username
– FTP password
– FTP servername/IP address
Please be sure that the FTP credentials are ones:
- That point to the WordPress install on the server
- That have full READ and WRITE access to that folder
- That do NOT HAVE UPLOAD restrictions
If we receive credentials that don't match these requirements, it will increase the time we require to debug and repair the issue.
Before you send this information, we strongly recommend that you perform a full site and database backup. We cannot be responsible for a site's contents if this basic admin operation is not performed.
Contact us with a link to this forum thread and that information here: https://awpcp.com/contact/
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