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Can not open Fees form on tablet
December 17, 2018
7:41 pm
minh sec
Forum Posts: 4
Member Since:
November 27, 2018
sp_UserOfflineSmall Offline


A user on Android tablet is reporting an issue with the Payment Term (fees) form after clicking 'Place Ad'.

When I click the link you provided, it opens up the advertising matrix showing the different listing options but then that closes and leaves the dropdown box and continue box but the cursor just doesn't open it again. It's just frozen - cannot open or access anything.

What he is saying I believe is that the Select Category and Payment Term form cannot be opened by clicking the dropdown. I'm unable to replicate this as I don't own a Samsung tablet (it works fine on all my Android devices).

What I see (on all devices) after clicking 'Place Ad' is the Payment Term form appears briefly then disappears and reappears once a Category is selected from the dropdown. (I notice this is different from the Demo, where the Payment Term form is permanently displayed).

I tried removing my custom CSS and disabling various plugins but apparently this didn't help. I wonder if you can offer any suggestions?

December 18, 2018
9:54 am
AWPCP Support

Forum Posts: 5262
Member Since:
September 4, 2013
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Hi minh sec,

Thanks for your post. Sorry that you ran into issues with this!

I couldn't find the Classifieds section of your website -- could you please send a direct link to it? 

Also, can you tell me a bit more?
- What version of WP are you running here?
- What exact version of AWPCP?  (number, please)
- What exact version of any other AWPCP Modules? (number, please)
- Can you please provide screenshots of the error you are seeing?

We should also do a full check for theme and plugin conflicts. Theme and plugin conflicts are very common in WordPress, and a conflict test is used to help determine the cause of the issue. Please conduct the test and let me know the results. Here is an article about how to test for theme and plugin conflicts with AWPCP, which may help pinpoint the issue:

That will help us troubleshoot the issue a little faster. Please let me know. 

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