Ad emails failing when "Include the name of the recipient in the email address" is checked | Support Questions | Support Forum


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Ad emails failing when "Include the name of the recipient in the email address" is checked
November 14, 2018
8:28 pm
Forum Posts: 17
Member Since:
April 22, 2015
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My emails were not going out when the "Include the name of the recipient in the email address" setting on the mail tab was checked. I have a mail log plugin setup and I could see that the sendto field was set to the "Name of Person to Contact*" field without the email address following it in brackets, as it should be. I unchecked the option and now it seems to work fine.

November 15, 2018
8:51 am
AWPCP Support

Forum Posts: 5378
Member Since:
September 4, 2013
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Hi nkqyUD1984,

Thank you for posting here!

That can happen with certain mail servers.  The reason we have the option is because it fails in some cases. We recommend using the Postman SMTP plugin to improve email delivery, if that's desirable.  

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