Post Purchase FAQ

What Will Happen When I Pay You For A Module?

  1. You will receive an email from support {at} awpcp [dot] com very shortly. Make sure you add this address to your Allowed Emails list or at the very least, remove it from any spam list you have.
  2. You may need to wait a bit for the email. The internet is a flaky place sometimes. Email can be slow. Give it at least couple of hours. Check your spam or junk folder, too. It *should* arrive within a few minutes if everything goes well.
  3. Inside that email, you’ll find a link that will allow you to download your module(s).
  4. Click on the link as soon as you can and download the file. Save it to your local machine in a safe place! After 72 hours you cannot re-download it from the link again!
  5. You now need to upload the ZIP as a plugin via the MANUAL plugin install process. From your WP admin panel, go to Plugins->Add New, click Upload, and the Browse Now to find the ZIP file you just downloaded. Click OK once you find it on your machine and then click Install Now to start the process. Don’t forget to click Activate Plugin after you’re done installing it.
  6. You’ll need to activate the module with your license key. See this article for how to do that.
  7. If you have any problems, please go to the Support Forum and ask questions there. We’ll respond within 24 hours Monday-Friday, a little longer on the weekends. But we’ll definitely get you taken care of! Just give us a bit to help.

What About Refunds?

Our refund policy is spelled out in full detail here. Short answer: We’ll refund you if there’s a problem we can’t solve within 30 days of purchase and you’ve contacted us for assistance. In practice, there are very few things we can’t help with! We want to make you successful with the plugin and that’s our #1 goal.

Are there recurring fees?

Yes, but they are modest compared to the purchase price. Short answer: The maintenance fees are 25% of the current price of the module, annually. This gets you support and updates for another year. For the combo packs, this gives you any NEW modules we release. As WordPress marches on, so will we. We plan to be around for a long, long time. But updating the plugin takes time and money. We want you to get the best support and still earn a living too. The full policy is here.

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