Module Support

Premium Module Support Policies

Last Updated:  Oct 21, 2015.

Per the terms of purchase that you accept when you buy a premium module, we have specific policies about support for premium modules.  We offer 1 year support from the time of purchase as of Jan 1, 2013.

Why Did This Change?

Our support policy from 2012 and earlier was clearly not sustainable.  We never anticipated the popularity of the plugin and consequently, the cost and time of supporting clients with older modules.  It became readily apparent that to cover those costs and be able to offer the level of support everyone has been accustomed to, we needed to have a maintenance fee for upgrades.

We also wanted to be fair, since older clients weren’t aware of this policy change.  We grandfathered all purchases made prior to Dec 31, 2012 for one full year of additional support and updates.

The Policies

For clients who bought the module AFTER January 1, 2013:

  • You get one (1) year’s support and updates for your purchased modules starting from the date of purchase
  • If you bought the Pro Pack (all modules), you are also entitled to any NEW modules we release in that time for FREE.  We will send out updates when they are available.
  • At the end of the support term, you can get another year’s support and updates for 25% of the current cost of the module.  For example, if you bought Extra Fields on Jan 2, 2014 you can get another year’s support by paying 25% of the current cost of the module (which is 25% * 39.99 = $10.00).
  • We will send out notices that your support is about to expire and allow you the opportunity to upgrade if desired.  The notices will be send via email using the original purchase information.  If you’re not on the list and you bought a module, please feel free to contact us to handle the maintenance payment/get the update.  If you didn’t get an email about the updates–PLEASE CONTACT US ASAP so we can help you.  Not all email gets delivered to folks when we send out updates on the mailing list, unfortunately.  (Thanks Hotmail, Yahoo and others… 😛 )
  • At NO point will your existing module stop working if you choose not to upgrade the core plugin OR the premium modules.  BUT if you upgrade the core plugin, the current module may no longer be compatible as we are constantly upgrading all modules because of feature additions, WordPress API changes, bug fixes, etc.

For clients who bought their module(s) BEFORE January 1, 2013:

  • You get one (1) year’s support and updates for your purchased modules starting from Jan 1, 2013 as part of our grandfathering policy.  It doesn’t matter when you purchased the module exactly, we changed the policy on Jan 1, 2013 so we wanted to be fair and give you 1 full year of support under the current rules.
  • If you bought the Pro Pack (all modules), you are also entitled to any NEW modules we release in that time for FREE.  We will send out updates when they are available.
  • At the end of the support term (after Jan 1, 2014), you can get another year’s support and updates for 25% of the current cost of the module.  For example, if you bought Extra Fields on or before Jan 1, 2013 you can get another year’s support by paying 25% of the current cost of the module (which is 25% * 39.99 = $10.00).
  • We will send out notices that your support is about to expire and allow you the opportunity to upgrade if desired.  The notices will be send via email using the original purchase information.  If you’re not on the list and you bought a module, please feel free to contact us to handle the maintenance payment/get the update.  If you didn’t get an email about the updates–PLEASE CONTACT US ASAP so we can help you.  Not all email gets delivered to folks when we send out updates on the mailing list, unfortunately.  (Thanks Hotmail, Yahoo and others… 😛 )
  • At NO point will your existing module stop working if you choose not to upgrade the core plugin OR the premium modules.  BUT if you upgrade the core plugin, the current module may no longer be compatible as we are constantly upgrading all modules because of feature additions, WordPress API changes, bug fixes, etc.

If you have any questions or concerns, please don’t hesitate to contact us.

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