FAQ

Frequently Asked Questions

What is AWPCP?

AWPCP (short for Another WordPress Classifieds Plugin) is the #1 WordPress Classified Plugin available.  No other plugin comes close in terms of features, support, and premium module upgrades to give you the functionality you need to add classifieds to your site.

Will AWPCP work with my website?

AWPCP is a WordPress plugin, so if you have WordPress installed, it’s easy to just upload and install it.  If you’re running a site with static HTML and PHP, it won’t work.  AWPCP isn’t compatible with other CMS systems like Drupal or Joomla, either.

What exactly is WordPress?

WordPress is best known as a blogging platform but has evolved into a full-blown CMS (content management system). It is an easy to install open-source software that is available for free. Most hosting providers have an automated installer so you don’t even need to worry about working with a technical person.

What themes are compatible with AWPCP?

AWPCP will work with any well-written, WP 4.x compliant theme.  Generally speaking, paid themes tend to be higher quality than free ones, so we don’t recommend those.

Whatever theme you pick, we recommend using the Theme Check plugin (available for free on WordPress.org) to validate how WordPress-compliant that theme actually is.  The more errors and warnings you see on the theme when you run that check, the worse the theme is.  You can read more about it here:  https://wordpress.org/plugins/theme-check/

(This plugin was developed by WP Core developers to validate their own default themes and is highly respected in the theme community)

In general, we like WooThemes as a solid company with great products and support.  You can check them out here:  http://woothemes.com

AWPCP does very simplistic styling to maintain compatibility with themes, which you can easily change yourself via custom CSS.  Occasionally, there’s a custom theme out there that AWPCP looks funny with, or the CSS choices made by the author of a theme may create some weird display.  If AWPCP looks strange, you want to make AWPCP look good with your theme, you may have to make some tweaks with a custom CSS file.  Here is an article about how to use custom CSS with AWPCP in a way that doesn’t get overwritten on upgrade of AWPCP:  http://awpcp.com/forum/faq/how-to-use-custom-styles-with-awpcp/

What are the requirements to use AWPCP?

You need to run WordPress 4.0 or higher, along with PHP 5.2+ and MySQL 5.x or higher. You will also need SCP or FTP access to upload the plugin and admin permissions to change/create folders. These things are commonly available from most web hosting providers.  Earlier versions of PHP, WordPress, and MySQL may work, but are not officially supported by AWPCP.

Is AWPCP source code encrypted?

No. The plugin is written under the GPL license and while you are free to modify it as you wish for any purposes, any future updates from AWPCP may overwrite your changes.

 

Pre-Sales Questions

I have specific questions I need answered before making a purchase. How can I ask them?

We have a dedicated support forum for all questions, pre and post sales.  That is the place for the fastest response.  We monitor it 7 days a week and respond within 24 hours, most times.

Can I demo the plugin?

Absolutely!  You can download the plugin for FREE on WordPress.org, and install on your site to use.  We also have a full-featured demo that you can visit: AWPCP demo here.  We have the Premium Modules uploaded as well, so you can see how they work with the plugin.  Keep in mind the “standard plugin” does not come with these modules, they are extra.

What type of payment methods do you accept?

AWPCP accepts payments from PayPal.  Just use the Purchase Page and you’ll be directed there automatically.

Do you do free trials of the premium modules?

No, but we do have a 30-day refund policy if you run into any unsolvable technical issue, but you need to contact us first before requesting a refund so we have a chance to address the issue.

Is the purchase a one-time or recurring fee?

All purchases of AWPCP are a one-time fee for the initial purchase.  All modules and packs come with one (1) year’s support and maintenance/updates.  During that time, you get any updates we publish for free.  Pro Pack buyers ALSO get any newly released modules during that time as well!  (Sweet!)

After 1 year, to receive additional updates and support, you can purchase an additional year’s maintenance for a 75% discount off of the original purchase price.  For example, if you bought the Extra Fields module in 2013 for $39.99, in 2014 you could renew the maintenance until 2015 for just $10.

What if my country doesn’t allow payments via PayPal?

Well, that would be a bummer.  We used to have support for Google Checkout, but they shut it down in March 2015 so find a friend that has a PayPal account (that usually works out for people).

 

Post Purchase Questions

I have previously purchased premium modules and want to upgrade and/or buy another one. How do I do this?

For upgrades to existing Premium Modules you’ve purchased, please use the Contact Form and provide your PayPal Transaction ID and/or email and we’ll send it to you, if it’s available.  For buying new Premium Modules, just visit the purchase page.

I purchased a premium module but don’t know how to install and configure it. What should I do?

Each Premium Module comes with its own set of documentation, which you can find here.  All premium modules are installed as plugins, just like AWPCP.  Manual plugin instructions are as follows:

To install a premium module, be sure to deactivate and delete the existing one first from the WP Plugins dashboard (if you had one installed previously).  This operation is safe–no data will be lost.

After that, install the downloaded ZIP file as a plugin under Plugins->Add New, click Upload and then find this ZIP on your local computer.  Activate the plugin when you’re done to complete the process.

If you’re still confused, please visit the Support Forum and feel free to ask your questions there.

A new version of the plugin recently came out and I want to know what the changes are. How can I find out?

The AWPCP Changelog is always kept up to date on the main WordPress site.  You can find out the changes there.

I love AWPCP but want to customize the look to better fit my site. How can I do this?

If you are familiar with CSS and HTML then you should have no problem customizing the plugin to match whatever effect you’d like to achieve . This is not covered under the AWPCP support package so it will be up to the community to answer your questions.

We have 3 options for customizing the look of the classifieds.

1)  First is custom CSS to do basic tweaks like fonts, spacing and colors.  Here is an article about how to use custom CSS with AWPCP in a way that doesn’t get overwritten on upgrade of AWPCP:  http://awpcp.com/forum/faq/how-to-use-custom-styles-with-awpcp/

2)  For the more adventurous and layout-based changes, you can change the layout templates of the plugin, which are located under Classifieds->Settings, Ad/Listing tab under Single Ad Layout and List Ads Layout.  The layout is just HTML with field codes to expand when the page loads.  Full field code reference is also available to help.

3)  But if that’s not enough, you can go full-bore and customize anything in the plugin if you have the proper skill set:  http://awpcp.com/documentation/customization-guide/

As of AWPCP 3.6, we also have Hooks and Filters in that customization guide to leverage as well.

If you aren’t technical then there are a few great resources to help you out here.

1)  WPCurve, run by my friend Dan Norris, does unlimited 30 min WP-based customization work of any kind for $99/month (3 month minimum).  It’s a great deal and he runs a great service.  However, not all customizations fit within his service.
2)  Codeable, which has WordPress expert developers available for short-term projects:  https://codeable.io/
3)  The last option would be hiring a developer on Upwork (formerly known as oDesk) to help out if you think this is beyond your current skill set.  http://upwork.com  There’s a lot of decent folks on there as well.

 

Legal Questions

What software license does AWPCP use?

The base plugin is licensed under the GNU general public license which means it may be used by our customers on as many websites as they like. Customers purchasing the Premium Modules may install them on a single site in most cases, unless they purchase the Pro Pack Multi Site Bundle, which allows for unlimited installations. The premium modules are licensed and copyrighted by AWPCP and are not covered by the GPL. You are not allowed to redistribute these files or claim them as your work.

Can I install AWPCP on multiple sites?

Yes.  The license freely allows that for the base plugin only.

Can I install AWPCP Premium Modules on multiple sites?

NO, unless you buy the Multi-site version of a plugin. Customers purchasing the Premium Modules may install them on a single site in most cases, unless they purchase the Pro Pack Multi Site Bundle, which allows for unlimited installations.

Can I get a refund after I’ve made my purchase?

It depends.  We have a 30-day refund policy for unsolvable technical problems, but you must contact us first to work with our support.  Otherwise, all sales are final since AWPCP is selling “digital goods” that are downloadable and impossible to manage once they leave our control. In other words, once you have our software, there is no way to “return” it.  The good news is we rarely get asked for a refund because we work hard to give you good value for your hard-earned money with our Premium Modules.

Full refund policy and terms.

Does AWPCP have affiliate sites that can legally sell or distribute the plugin/modules?

No. Any other site besides wordpress.org you find selling or providing a copy of our plugin or modules for free is unauthorized and breaking the law. They may claim to be “licensed resellers” or “distributors” but there is no such thing. Also, downloading unofficial versions from other web sites is very dangerous. You have no idea what malicious code has been added to the plugin and you could face serious risks losing your website and database. Check out this article and this article for some bone-chilling facts about this possibility.

 

Other Questions

Still have a question?

There are a number of Support FAQs available too.  If that still doesn’t scratch your itch, feel free to contact us via the Contact Form.  Support questions should ALWAYS be directed into the Support Forum.

Will AWPCP work with my website?

AWPCP is a WordPress plugin, so if you have WordPress installed, it’s easy to just upload and install it.  If you’re running a site with static HTML and PHP, it won’t work.

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